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Graybar Director, Operations in Wilmington, Massachusetts

Make a difference.

As a Director – Operations, you will assist the District Vice President in the management of all operations, administration, and customer service support functions to ensure timely and accurate performance at all branch, service center, and zone locations.

In this role you will:

  • Responsible to District Vice President for providing satisfactory customer service commensurate with sound business practice, improving methods and procedures that will maintain or improve service as well as increase profitability

  • Plan, direct, and manage the performance of assigned managers and staff; set performance goals and monitor performance, measuring meaningful criteria and providing routine and annual feedback through performance reviews and daily instruction

  • Assist in compiling the district business plans and annual budgets; implement all service initiatives in business plan; manage expenses to ensure unit profitability; strive to achieve budgeted operating ratio for the service group

  • High level responsibility for customer service within assigned location(s); conduct periodic inspections to assure service and related work meet Company standards; conduct service calls to strategic customer accounts to ensure service expectations are being met

  • Participate in District Steering Committee, set monthly schedule and agenda for meetings; ensure meeting minutes are taken and subsequently distributed to appropriate parties

  • Ensure nonconformance and customer service concerns are promptly and effectively addressed; take effective action to correct deficiencies noted in audits conducted by Company auditors, NQA auditors, and loss prevention services

  • Ensure accurate cycle counting, locator maintenance, and prompt processing in all branches and zone/service centers, resulting in an accurate year-end closing

  • Set appropriate staffing levels for service/administrative employees throughout district; recommend promotions, transfers, salary revisions, and additions to staff; implement training programs; develop personnel succession plan for district

    What you bring to the table:

  • 10+ years experience required: Prior district/branch supervisory experience with strong background in customer service and administration

  • 4 year degree preferred

  • Knowledge of wholesale distribution industry and supply chain management principles

  • Knowledge of continuous improvement process

  • Oral and written communication skills

  • Supervisory and leadership skills

  • Ability to effectively supervise staff and achieve results through others

  • Ability to effectively train and instruct both in group setting and one on one

  • Ability to present Company services and quality standards to customers

  • Ability to motivate and influence others

  • Travel required

    Why should you join Graybar?

    At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

    Apply now and find out what’s next for you.

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled

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Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.