Job Information
Graybar Supervisor Customer Service in Wallingford, Connecticut
Make a difference.
As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible.
In this role you will:
Supervise a customer service department, including assigning and reviewing the work of others
Establish department work procedures, prepare schedules and expedite workflow of purchase orders
Train and develop employees
Ensure every customer experience is top notch in quality
Collaborate with branch team to grow sales
Recommend transfers, promotions, increases, and terminations
What you bring to the table:
Strong communication skills
A passion for customer service
Supervisory and leadership skills
Ability to handle a variety of customer situations with enthusiasm and tact
1+ years experience required
2 year or 4 year degree preferred
Work shift and hours:
Full-time, salaried, exempt
Monday - Friday
7:30am - 4:30pm, or depending on business needs
Predictable work schedule to plan your life around: no weekends or nights for most roles
Paid time-off, including 3+ weeks of vacation, sick time, and volunteer time
Compensation Details:
The expected rate of pay for this position is starting at $70,000 annually depending on experience
This position is also bonus eligible - based on specific and relevant business metrics
Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
Apply now and find out what’s next for you.
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program
Equal Opportunity Employer/Vet/Disabled
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