Graybar Service Representative Off-Site in Valley View, Ohio

Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.

Purpose Serve as key contact and liaison for customers to ensure total customer satisfaction.

  • Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for less senior staff.

  • Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance; help other staff implement best practices; improve quality and efficiency, and upgrade service levels.

  • Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise.

  • May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customers orders are delivered to meet customer expectations.

  • Update knowledge of products through self-study and attending product training classes; train new or less experienced representatives; assist in developing the orientation program for new employees.

  • Other duties as assigned.

Requirements Minimum Job Requirements

  • Minimum of 3 years of experience required

  • High school diploma or GED required

  • Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.

  • Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions.

  • Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions.

  • Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required.

  • Ability to meet driving requirements indicated on Deliver Driver job description is required whenever the individual is assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs.

Preferred Job Requirements

  • 4-5 years of experience preferred

  • Four-year degree preferred

Knowledge, Skills, Abilities Knowledge

  • Knowledge of warehouse procedures and security regulations

  • Knowledge of product lines and suppliers

  • Knowledge of Company products, processes and procedures

Skills

  • Computer skills

  • Administrative skills

  • Communication skills

  • Customer service skills

Abilities

  • Ability to work under limited supervision

  • Ability to work with customers at retail level

  • Ability to assess and analyze customer needs and determine appropriate products to recommend

  • Ability to work cooperatively with other branch personnel

  • Ability to handle a variety of customer situations with enthusiasm and tact

  • Ability to successfully complete all Company training designed to comply with regulatory requirements

  • Ability to perform physical requirements

Working Conditions

Warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes.

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Title: Service Representative Off-Site

Location: Ohio-Valley View