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Graybar Quality and Service Solutions Manager in Naperville, Illinois

Become part of the excitement.

As a Quality and Service Solutions Manager, you will define, develop, lead, and implement strategic plans that focus on removing customer supply chain inefficiencies through continuous improvement processes, innovation, and application of new and existing supply chain solutions. You will assist the sales organization in the identification, development, presentation and the coordination of projects related to these service solutions with customers.

In this role you will:

  • Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results

  • Assist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutions

  • Participate in joint sales calls with key and strategic customers promoting the Company’s service solutions support through the building lifecycle including building, maintaining and renovating

  • Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers

  • Attend meetings, presentations, conferences and trade shows to promote service solutions offerings

  • Participate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of service

  • Work with manufacturer’s representatives and other third-party vendors to complete customer integrations; maintain knowledge of current and future service offerings within various market segments; use information to educate the branch sales and service personnel on potential (improvement, service and E-business) opportunities

  • Attend monthly District Steering Committee (DSC) meetings, and assist/participate in Branch Steering Committees with projects as required

    What you bring to the table:

  • 3 years experience in Sales, Finance, Operations or Customer Service required; 4+ years experience preferred

  • Prior supervisory experience managing project teams, developing and maintaining project plans and schedules preferred

  • 4 year degree or equivalent experience preferred

  • Knowledge of the wholesale distribution industry

  • Knowledge of Sales and Marketing processes

  • Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW)

  • Written and verbal communication skills with the ability to conduct oral presentations to all levels of the organization

  • Interpersonal skills as an influencer and team player

  • Strong service orientation

  • Excellent listening and consultative skills

  • Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data

  • Abilities

  • Ability to work effectively with Company management and evaluate customer needs

  • Ability to exercise initiative, problem identification, problem-solving, and fact-based decision making

  • Ability to motivate team members and train and mentor others

  • Ability to promote and sell service solutions to key stakeholders

  • Ability to handle multiple projects simultaneously

    Why should you join Graybar?

    At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

    Apply now and find out what’s next for you.

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program

Equal Opportunity Employer/Vet/Disabled

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Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.

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