Graybar Part-Time Employee Services Representative in Maryland Heights, Missouri
Make a difference.
As aPart Time Employee Services Representativeat Graybar in St. Louis, MO, you will serve as front-line support for Graybar employees nationwide by providing customer service regarding Human Resources (HR) inquiries, completing HR processes, as well as general support of HR team with administrative tasks as needed. Our Human Resources Service Center (HRSC) team operates as the first point of contact for all HR-related questions and supports employee life-cycle processes.
This is a part-time position.
In this role you will:
- Answer incoming phone calls from employees, managers, and other HR professionals.
- Focus on resolving issues on the/first/call, navigating through computer system and online resources to identify the status of the issue and provide appropriate response to caller
- Deliver information and answer questions in a positive manner to facilitate strong relationships
Research and resolve an array of inquiries via the ticketing system
Maintain SAP HR Data, perform maintenance-related data entry into SAP, and workflow administration.
Sort mail, file, scan, etc. as needed within HRSC and other HR groups.
- Handle sensitive and confidential information with discretion.
What you bring to the table: * 2-3 years’ experience preferred, with at least 1 year experience in a customer facing role, preferably in an inbound call center environment * Bachelor’s or Associate’s degree preferred * Knowledge of SAP or Workday (HCM) preferred * Excellent verbal and written communication skills * Excellent customer service skills; ability to deal with all levels of employees from entry-level to executives * Problem solving skills
Solid foundational knowledge of Microsoft Office
Ability to prioritize customer service issues and escalate as needed
Why should you join Graybar?
Graybar is a leading North American distributor of electrical, communications and data networking products and a provider of supply chain management and logistics solutions. Come see why Graybar is continually ranked as a top employer across the country.
As an employee-owned company, our employees are the key to our success. We provide comprehensive benefits and opportunities for learning and development. Whether you are just starting your career or have years of experience, you will be proud to work for a thriving company with a solid foundation. Learn more atGraybar.com/careers
*This is your chance to grow your career with Graybar. Apply now and find out what’s next for you. *
EOE Minorities/Females/Protected Veterans/Disabled
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Title: Part-Time Employee Services Representative
Location: Missouri-Maryland Heights