Graybar Customer Service Representative in La Porte, Texas

Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.

Purpose

  • Serve as key contact and liaison for customers to ensure total customer satisfaction, taking a proactive approach to servicing Graybar customers.

    Responsibilities

  • See that every customer experience meets quality standards as defined by the customer.

  • Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.

  • Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.

  • Ensure timely responses to customers.

  • Handle all written correspondence received from customers, and reply in a timely manner.

  • Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.

  • Participate in corrective branch action to resolve deficiencies.

  • Will up-sell customers to stock products whenever possible; take an active role in selling Graybar goods and services on all inbound calls.

  • Provide technical support on product selection and application.

  • Participate in Continuous Improvement Teams in an effort to limit rework and improve services.

    Requirements

    Minimum Job Requirements

  • Minimum of 3 years of experience required

  • High school diploma or GED required

    Preferred Job Requirements

  • 4-5 years of experience preferred : Some retail or counter sales experience preferred.

  • Two-year degree preferred

    Knowledge, Skills, Abilities Knowledge

  • Broad knowledge of branch inventory products and the Company's services Skills

  • Excellent communication skills

  • Excellent problem solving skills Abilities

  • Ability to handle a variety of customer situations with enthusiasm and tact

  • Ability to work with all levels of employees and management, both internally and externally

    Working Conditions Traditional office environment.

    This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.

Title: Customer Service Representative

Location: Texas-La Porte