Graybar Zone Service Center Manager in Austell, Georgia
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.
Purpose Manage all facets of zone/service center warehouse operations including implementation and maintenance of logistics processes, personnel management, inventory management, security, safety, housekeeping, accounting and administrative processes related to warehouse activities, and all other functions designed to meet and exceed zone/service center customer service performance standards (Level II positions are typically scoped as Type A zone/service center locations).• Manage all aspects of workforce management including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning. • Train personnel on all aspects of applicable business systems including the use of the system features to improve accuracy and efficiency of all assigned processes. • Manage and perform activities of employees engaged in loading/unloading, selecting, packing, shipping, receiving, and transporting of merchandiseManage incoming and outgoing shipment activity; ensure efficient, accurate, and timely customer service to ensure service goals are attained. • Perform any and all physical requirements necessary to lift and move inventory around the warehouse. • Operate and maneuver warehouse equipment and any material(s) contained thereon in the manner consistent with the intended purpose of the equipment and the manufacturers’ instructions. • Maintain security of merchandise and equipment, and ensure safe working conditions; manage warehouse loss prevention programs; ensure the accuracy of the daily cycle counts. • Supervise tasks and maintenance required by the Warehouse Management System (WMS). • Determine routing of orders, and inspect loading operations to ensure compliance with shipping specifications, security, and direct movement of shipments from shipping and receiving dock to storage and work area. • Compile productivity records for shipping and receiving activities; provide and utilize various performance and status reports including pull times, safety, inventory, equipment maintenance, security, and cycle counts. • Arrange for purchase of warehouse supplies and packing materials using designated Corporate suppliers; implement warehouse layout changes as determined by logistics and Warehouse Management System processes. • Ensure all warehouse procedures are followed and the International Organization of Standardization (ISO) registration maintained; lead Zone/Service Center Steering Committee.
Experience, Educational, and Physical Requirements Minimum• Minimum of 5 years of experience required: Extensive supervisory, logistics, and material handling experience required • High school diploma or GED required • Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds. • Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions. • Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions. • Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required.
Preferred• Four-year degree preferred
Knowledge, Skills, Abilities Knowledge• Extensive knowledge of warehouse layout, operations, and procedures • Knowledge of SAP • Extensive knowledge of the Warehouse Management System (WMS)
Skills• Strong leadership skills • Exceptional organizational and time management skills • Mathematical skills • Oral and written communication skills • Strong computer skills
Abilities• Ability to effectively supervise staff and achieve results through others • Ability to operate and maintain all automated warehouse systems • Ability to perform physical requirements
Working Conditions Warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes. Occasional travel required.
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Title: Zone Service Center Manager